Thank you for your interest in working with us! In order to better serve you and your clients, please take the time to review our Terms of Service below.
Tsunami Glassworks Inc. General Terms of Service
Please send all Requests for Quotes and/or purchase orders to email@example.com or contact us directly at +1-519-258-7620.
OEM and custom fabrication:
Tsunami Glassworks offers designers, architects, restaurants, hotels and more, the opportunity to fabricate custom-designed pieces unique to their specific needs.
Pricing is determined on a per project basis and can include the following services:
Initial Design consult and layouts
Color matching services
How to Order
When requesting a quote or placing an order from our line of accessories, please reference the name, size, colour, finish and quantity of the items. For wall artwork and installations, we include a design and layout sketch with every quote. Please send your wall size, photos or elevation drawings when inquiring. You can reference our RESOURCES page for our current catalogs and colour charts.
Orders & Payments
For any custom orders requiring design work, shop drawings or renders, we require a 15% non-refundable retainer based on the project quote. Upon drawing approvals, 35% will then be invoiced so production can begin. The remaining 50% is due before delivery. Alternatively, for orders from our cataloged Accessories or Installation Art Lines, we require a 50% deposit, and the remaining 50% is due before delivery.
Invoices & Terms
Invoices are issued upon receiving a Purchase Order and individual terms begin based on the invoice date.
Tsunami reviews individual Terms annually and reserves the right to negotiate and/or change Terms at any time.
Timing & Shipping
All Tsunami orders take, on average, 6-8 weeks to ship unless otherwise requested. Lead time for drawings or samples is 1 week. Items in stock are available to ship next business day. US customers are required to provide their FEDERAL TAX ID number for customs clearancein stock inventory is listed on our online store here
Stock & Production
Each Tsunami Glassworks piece is hand made. Tsunami stock varies from day to day, therefore upon receiving your order we may or may not have the item(s) in stock. If we do not have the exact item(s) in stock, the item(s) will be added to our next production date.
If you or your client requests to see a photo of their order prior to shipping, please let us know in advance.
Goods that are damaged at the time of receipt can be exchanged for same goods, provided we are notified by 5 days of receipt. This policy does not include goods that are not defective or exhibit minor variations typical of handmade products such as variance in colour distribution and small bubbles characteristic of hand-blown glass.
All sales are final unless the items arrive damaged in which case, Tsunami will replace the item(s) free of charge.
If you are looking to show a client a few of our accessories, we will happily lend you the pieces you require however, you are responsible for all shipping & handling costs and safe return of goods within 30 days. A valid credit card is required. (If you require the item(s) for a longer timeframe please discuss your specific needs with our team).
We also have colour samples that can be requested. These are not stocked and are made to order and can ship within a few days’ time.